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Call dialer

The most awarded dialer in Brazil has three different models, which provide a more complete, qualified and customized service for your business. Increase team productivity, reduce costs and improve your financial result.

Why hire?

01

Customized to your operation needs

02

Optimization and efficiency of your company’s service

03

Ease of monitoring metrics

04

Integration with OlosChannel

Our models of

Olos dialers

Predictive Dialer

It uses an advanced algorithm to understand the best time to make a simultaneous number of calls.
It predicts the time required for the current call to be closed and the agent to start the next one, reducing idle time for attendants.
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Auto Dialer

Make calls only when the attendant is available to initiate the next call.
It triggers simultaneous calls to the mailing and identifies the most effective contacts, ensuring that good contacts are not left with service.
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Preview Dialer

Displays the customer record for operator analysis before dialing.
The agent prepares for the service even before the contact. Recommended to improve quality and productivity in customer service.
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Olos dialer

features

Complete control panel

It has customized reports by campaigns, mailing, agents, among others, in addition to service metrics and call recording. Everything to facilitate the management and monitoring of calls, in real time and ensuring a complete management of the operation.

Silence analysis

It serves to detect fraud in the operation, identifying when the customer ends the call and the operator does not effectively end the call. Thus, the system monitors the silence and warns the operation managers.

Built-in softphone

The tool allows you to monitor the agent, give advice, participate in the call, automatically unblock the mute, view the customer’s name, control volume gain, among other features.

Mailing cleaning

Automatic campaigns are created to go through all the mailing to be dialed and classify it between valid and invalid numbers. This is done using only call signaling, which avoids telephone charges.

SAM

It makes it possible to automate strategies in Olos through a friendly graphical interface, optimizing planning staff, less reaction time in adversity and greater business returns.

Voice e Signaling

Allows the classification of each Olos call to be improved by conditions arising both in the voice channel and in the communication channel, providing better assertiveness, productivity, employee satisfaction and operational results.

Signaling Rec

The signaling exchange between Olos and the public network can also be recorded in the system, making it easier to discover where there are potential communication failures.

CAPS Adm

CAPS (Calls Attempts per Second) limits can be entered into Olos, thereby changing the dialing algorithm according to your call processing limits.

SPIN

Region restriction controls, time and number of maximum daily attempts can help your switchboard not to exceed activation limits and not to disrupt the established quality standards.

RAR

Allows the automatic triggering of alternative routes in the event of failures or congestion, avoiding massive mailing consumption, improving productivity without leading to higher costs in telecommunications.

Cost Control

Promotes a clear and quick view of telecom costs for the entire operation, campaign or even a particular employee, improving operational management and consequent profitability.

Scoring

Your active operation can be leveraged by analyzing your mailing, enabling filters or prioritization based on the contestability score from Olos JourneyX.

See more about our dialer

Segments we

serve

Financial market
Consumers of financial services are increasingly demanding in relation to service and relationship with the institution, making experience the differential in this segment.
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Health
For hospitals, laboratories, clinics and other healthcare companies to improve the quality of care, technology is essential.
Hire
Retail
In order to retain consumers, it is necessary to guarantee agile and quality service, in addition to having a customized experience that facilitates the purchase journey.
Contact
Telecommunications
Make a difference with agile and objective service to stay ahead of the competition. Get better results and relationships using smart technology.
Hire

Financial market

Click here
Consumers of financial services are increasingly demanding in relation to service and relationship with the institution, making experience the differential in this segment.
Contact

Health

Click here
For hospitals, laboratories, clinics and other healthcare companies to improve the quality of care, technology is essential.
Contact

Retail

Click here
In order to retain consumers, it is necessary to guarantee agile and quality service, in addition to having a customized experience that facilitates the purchase journey.
Contact

Telecommunications

Click here
Make a difference with agile and objective service to stay ahead of the competition. Get better results and relationships using smart technology.
Contact
Services
A good customer experience with your service is what will differentiate you from the market and will ensure you stand out and get more sales.
Hire
Entertainment
In the entertainment, hotel and travel sector, the market is highly disputed and there is nothing better than good service to retain customers. It takes agility and quality in all channels.
Contact
Contact Center
Through exclusive and state-of-the-art technologies, we managed to automate all receptive and active contact center services.
Contact
Billing
Contact or be contacted by your customer through different channels, in the text and voice worlds, and with unified reports. Good communication is the key to making the environment conducive to closing deals.
Contact

Services

Click here
A good customer experience with your service is what will differentiate you from the market and will ensure you stand out and get more sales.
Contact

Entertainment

Click here
In the entertainment, hotel and travel sector, the market is highly disputed and there is nothing better than good service to retain customers. It takes agility and quality in all channels.
Contact

Contact Center

Click here
Through exclusive and state-of-the-art technologies, we managed to automate all receptive and active contact center services.
Contact
Billing
Contact or be contacted by your customer through different channels, in the text and voice worlds, and with unified reports. Good communication is the key to making the environment conducive to closing deals.
Contact
Customer Service (SAC)
Provide the consumer with an efficient channel for clarifying questions, sending suggestions or complaints and for solving problems with the company or products.
Contact

What are the benefits

of the call dialer

for your company?

Learn about other features used in the call dialer according to your company’s needs.

Talk to our experts
  • Billing
  • Sales
  • Confirmation of queries
  • Searches
  • Data confirmation
  • Disclosure (products/services)
Talk to our experts

Talk to us

and improve

your customer

experience!

Our address

Useful links

Have our contact

olos@olos.com.br

+55 11 2281 – 1650

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